Daniel M.

Daniel P. is a seasoned professional with extensive experience in workforce management and business operations. Currently serving as a Sr. Supervisor WFM at Concentrix, Daniel leads a team focused on real-time workforce management planning and support. Prior to this, he honed his analytical skills as a WorkForce Analyst, providing real-time alerts and WFM report analysis at INSPIRO, Onelink BPO, and Accedo Technologies. Daniel began his career managing hospitality operations as a Reservation Manager at Contempo Hotel, where he led the front desk team and optimized travel agency capacities. His technical proficiency spans various software systems, including Microsoft Office and Power BI, making him adept at integrating technology with operational efficiency. Daniel is trilingual, fluent in English, Spanish, and Russian, and holds credentials in Business Administration from Universidad Nicaraguense de Ciencias y Tecnología.