Daniel J.
Mid-Level Credit & Collections Analyst
Open to offersNew to PlatformAbout
Daniel J. is a dedicated Utility Billing Analyst and Credit & Collections professional with experience in commercial utility billing, account reconciliation, payment research, and complex account investigations. Daniel excels in analyzing billing histories, account transactions, and financial records to identify discrepancies and support accurate account resolution. Currently, he serves as a Credit & Collections Analyst within an Enterprise Accounts Receivable Center of Excellence at Comcast Business, managing commercial accounts, collections, financial reconciliation, and escalated billing matters. His proficiency in enterprise billing and financial systems is complemented by expertise in OSINT and skip-tracing techniques for business record research and customer information verification. Previously, at Accenture Inc., Daniel managed complex billing operations, leveraging tools such as SAP to resolve financial disputes and optimize billing processes. His robust technical skills include SAP, Salesforce, CRM systems, and Microsoft Office. Daniel's rigorous focus on accuracy, compliance, and process improvement drives his success in the utility and financial services industry.
Experience
Credit & Collections Analyst
Comcast Business – Masergy Philippines · 2025 — PresentResponsible for managing enterprise accounts receivable and collections efforts for notable Comcast Business clients, ensuring cash flow optimization and the mitigation of bad debt. Conducted comprehensive billing audits and financial analyses to resolve intricate revenue disputes and address ledger discrepancies. Utilized a suite of enterprise systems, including CAFE, Orion, Salesforce, Einstein 360, Bedrock, CBPC, and Avaya, for detailed account research and effective documentation of financial workflows. Collaborated with cross-functional teams in a B2B setting to refine collections processes, enhance payment processing speed, and maintain compliance with financial standards.Billing Analyst
Accenture Inc. · 2021 — 2025Handled intricate non-standard enterprise billing and revenue tasks, acting as a key escalation point for resolving financial disputes and client account issues. Managed high-volume billing cases and ledger activities using SAP and proprietary utility billing systems, ensuring compliance and audit readiness. Performed financial data analysis to uncover the root causes of billing errors and crafted tailored resolutions for a variety of commercial portfolios. Maintained meticulous accuracy and detail orientation while delivering operational efficiency in a rigorous back-office environment and collaborated with global stakeholders to enhance billing workflows and reduce resolution times.Customer Service Representative
Teleperformance · 2019 — 2019Delivered multi-channel customer support to clients in the U.S., effectively addressing complex inquiries while achieving service quality and customer satisfaction goals. Coordinated travel itineraries and domestic flight bookings using specialized systems, ensuring precise execution of time-sensitive reservations. Employed strong communication and problem-solving abilities to handle challenging customer situations, fostering positive service interactions.
Skills & Expertise
Education
- Bachelor of Science in Education, Major in EnglishFar Eastern University – Roosevelt · 2019 — 2025
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