Daniela H.
Mid-Level Operations & Quality Assurance Specialist
Open to offersNew to PlatformAbout
Daniela H. is an accomplished Operations & Quality Assurance Specialist with a robust expertise in CRM management and commercial processes, particularly within remote operational environments. At Whole Sales Self Corporation, she leads quality audits across various communication channels like WhatsApp and Google Voice. Her proficiency in Salesforce, Monday.com, and other automation platforms ensures 100% lead traceability, optimizing sales funnels effectively. Daniela excels in online reputation management, handling feedback on Trustpilot and Google Maps to uphold brand integrity. She supervises operations in the Funding and Support departments, implementing rigorous metrics & reporting protocols using Google Sheets to deliver insightful KPIs. Previously, at AMC, she spearheaded administrative tasks, visual branding, and customer service. Her skills extend to financial administration and CRM operations. Daniela is pursuing a Marketing degree at Colegio Universitario de Administración y Mercadeo and has enhanced her skill set with certifications in SEO and copywriting.
Experience
Operations & Quality Assurance Specialist
Whole Sales Self Corporation · 2025 — PresentSupervise quality across various communication channels including WhatsApp, Google Voice, Instantly, and SMS AI to ensure adherence to company standards. Conduct continuous audits of Salesforce for lead traceability and manage the appointment scheduling process using AppointMe and Calendly. Handle strategic responses on platforms such as Trustpilot, Trustindex, and Google Maps to maintain and enhance brand reputation. Oversee the operations of the Funding and Support departments as well as Sales Rep and Fronter teams, auditing calls and messages via RingCentral for service quality. Manage metrics and reporting through Google Sheets by designing dashboards that track performance metrics, pending messages, and team efficacy, while providing daily executive reports on operational KPIs. Monitor email and SMS marketing campaigns and conduct audits on internally developed software to identify and resolve functional errors.Administrative Assistant & Branding Specialist
AMC (Ambulance Company) · 2024 — 2025Digitize and organize billing processes to maintain accurate records of clients and services using Excel. Create comprehensive visual branding materials, including photography and post design, and serve as the brand representative in informative videos. Conduct strategic outreach calls aimed at acquiring new clients while sustaining active communication with patients and contractors.Content Creator & Digital Strategist
Freelance · 2023 — 2024Design and create content for Instagram, specifically posts and Reels, to enhance brand visibility and engagement. Implement SEO strategies to improve organic visibility on Google and optimize paid advertising budgets through Ads.Operations Assistant & Client Manager
Best Restorations (New Jersey) · 2023 — 2023Centralize data in Monday.com to include detailed tracking of contracted services, client history, documentation, and payment management. Prepare custom quotes and manage QuickBooks while coordinating specialized teams and procuring materials from Home Depot.BDC Lead & Executive Assistant
Marcano Auto FinanceLead the BDC team for Easy Honda-Houston, optimizing the marketing-to-sales workflow and implementing impactful Meta Ads campaigns. Utilize Monday.com and Excel for centralized client management, ensuring effective appointment booking, lead tracking, and real-time monitoring of sales status.
Skills & Expertise
Education
- MarketingColegio Universitario de Administración y Mercadeo (CUAM)
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