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Daniela F. — Senior Administrative Operations Coordinator from Mexico

Daniela F.

Senior Administrative Operations Coordinator

Mexico 3-6 years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Daniela F. is a seasoned Bilingual Administrative Assistant with over 12 years of professional experience spanning administrative support, operations, and client coordination. Based in Mexico City, Daniela has thrived in roles that demand meticulous attention to detail and strong organizational skills. Her tenure as an Administrative Supervisor at Enlace Digital involved coordinating appointments and managing workflows that included reporting, invoicing support, and payroll processes. Daniela demonstrated expertise in maintaining data accuracy and operational follow-up, creating templates to enhance reporting consistency and resolving client issues effectively. With a C1 proficient level in English certified by EF SET, she is adept at supporting U.S. market customer care, evidenced by her role at American Express where she delivered service-related inquiries and account support. Proficient in tools such as Excel, Google Workspace, and Microsoft Office, Daniela is well prepared for remote positions requiring professionalism and digital adaptability.

Experience

  • Administrative Supervisor

    ENLACE DIGITAL / CSIRC TELSA / CISTIC · 2013 — 2025
    Coordinated appointments and followed up on services between clients, technicians, engineers, and internal teams. Managed various administrative workflows such as reporting, invoicing support, and payroll-related processes. Prepared and validated production reports, ensuring data accuracy and preventing duplicate payments. Developed templates for commission tracking and enhanced reporting consistency. Communicated with clients and teams to address issues, confirm schedules, and facilitate service delivery. Provided training to administrative team members on workflow coordination and reporting practices. Maintained organized records while addressing day-to-day administrative challenges in a dynamic environment.
  • Customer Care Representative

    AMERICAN EXPRESS – U.S. MARKET · 2023 — 2025
    Delivered customer support in English for the U.S. market, adhering to a structured and quality-focused environment. Assisted customers with inquiries related to services, resolved issues, and provided account-related support. Enhanced professional communication skills in a high-accountability atmosphere, utilizing digital systems and tools to ensure accurate and timely assistance.
  • Event & Community Organizer

    MONDAYS LANGUAGE EXCHANGE · 2018 — Present
    Organized regular language exchange events for both local and international participants. Coordinated communication among attendees, venues, and group members. Researched locations and logistics, including transportation and budgets, for group activities. Managed reservations and prepared cost estimates to facilitate effective event coordination. Fostered a multicultural community through continued communication and organization.

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