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Daniela E. — Mid-Level Virtual Customer Service Specialist from Philippines

Daniela E.

Mid-Level Virtual Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Daniela L. is a seasoned Customer Service and Sales Support Virtual Assistant with over five years of experience catering to US-based clients in remote settings, specializing in customer communication through various channels such as email, chat, phone, and social media. Operating from Manolo Fortich, Bukidnon, Philippines, she has a proven track record of managing high-volume interactions while upholding professionalism and sustaining robust customer relationships. Her expertise includes CRM management, lead follow-ups, and appointment coordination. Daniela's professional journey includes roles such as an Executive Assistant, where she supported roofing operations with CRM systems like JobNimbus and GoHighLevel, and served as a Chat Support Advisor at Concentrix, aiding legal intake processes and account verifications. With comprehensive skills in remote operations support, she efficiently utilizes tools like Slack, Zendesk, and Google Workspace to streamline workflow and process organization.

Experience

  • Executive Assistant & Roofing Operations Support

    US-Based Client · 2026 — Present
    Provided support for roofing operations by managing CRM activities, coordinating schedules, and following up with customers. Utilized Slack, Gmail, JobNimbus, and GoHighLevel for communication. Assisted with the confirmation of appointments, tracking of workflow, and facilitating administrative tasks, which improved operational organization.

  • Advisor I, Chat Support (Legal Intake Specialist)

    Concentrix · 2022 — 2026
    Engaged in high-volume customer interactions via chat support while ensuring professionalism and accuracy. Supported clients with legal intake issues, account verification, and documentation tasks. Maintained comprehensive CRM records for customer cases and escalated issues as needed.

  • Appointment Setter

    CT Fitness · 2021 — 2022
    Performed both inbound and outbound communication with leads and current customers. Scheduled appointments while keeping organized records of follow-ups. Accurately updated CRM systems with customer details and relevant notes.

  • Customer Service Representative

    Teleperformance & DCS Communications · 2020 — 2021
    Handled customer interactions across phone, email, and chat support channels. Assisted clients with billing inquiries, payment processing, and account modifications. Delivered professional support while striving to maintain high customer satisfaction.