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Danielah E. — Mid-Level Virtual Assistant from South Africa

Danielah E.

Mid-Level Virtual Assistant

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Danielah H. is an experienced Virtual Assistant and Customer Support Specialist based in Cape Town, South Africa, with a background in call centre operations, healthcare, and business administration. As founder of DEO Recruitment and Remote Office, she offers remote administrative and client support services, including data entry, email & inbox management, and recruitment coordination. Her professional history features roles at Toshiba Business Systems and Ignition Group, where she managed high-volume calls, handled service requests, and adhered to corporate service standards. Additionally, Danielah H. has a significant healthcare background, having provided patient care and documentation across leading facilities such as Mediclinic, Aquarius Healthcare, and Oasis Care Centre. Her practical proficiency spans CRM use, scheduling, invoice creation, and maintaining accurate records, directly supporting small businesses and healthcare operations.

Experience

  • Founder & Visual Support Specialist

    DEO Recruitment & Remote Office · 2024 — Present
    Provides remote admin and customer support services, managing emails and client communication along with daily operations. Assists with recruitment coordination and admin tasks while handling data entry and documentation, delivering reliable visual support to clients.
  • Freelance Admin & Customer Support

    Self-Employed · 2024 — Present
    Supported small businesses with administrative and customer service tasks, managing WhatsApp, email, and client follow-ups. Created invoices and tracked payments while providing flexible visual assistance based on client needs.
  • Healthcare Assistant / Nursing Assistant

    Cape Town · 2015 — 2022
    Provided patient care in various facilities, communicating professionally with patients and families. Managed records and documentation under pressure while adhering to strict safety and confidentiality protocols across multiple healthcare environments.
  • Customer Support / Call Centre Agent

    Toshiba Business Systems
    Handled inbound and outbound customer calls, assisted clients with queries and service requests, and maintained professional communication while ensuring customer satisfaction. Captured and updated customer information accurately and worked within call centre targets and service standards.
  • Customer Support / Call Centre Agent

    Ignition Group
    Managed a high volume of calls in a fast-paced environment, resolving customer issues professionally and efficiently. Ensured adherence to company processes and compliance requirements while developing strong communication and problem-solving skills.

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