Daniella M.
Mid-Level Hospitality Content Writer
Open to offersNew to PlatformAbout
Daniella M. is an experienced hospitality professional based in Nairobi, Kenya, with over 10 years in guest communication, record management, and customer service within hotels and the travel sector. As a Guest Service Supervisor at Trisan Resident Hotel, she handled guest inquiries and reservations through multiple channels, crafted billing statements and management reports, and resolved complaints to uphold satisfaction. Her prior roles at Ac Africane Holdings Limited and Le Rustique Hotel involved managing reservations via digital platforms such as Booking.com and Expedia, maintaining precise guest records, and delivering comprehensive service information. Daniella is skilled in professional written communication, content writing & copywriting, record keeping, and Microsoft Office, and has experience with online booking systems. She holds a Diploma in Hotel Management and certificates in front office operations and computer studies.
Experience
Guest Service Supervisor
Trisan Resident Hotel · 2025 — 2026Managed guest inquiries and reservations across phone, email, and online platforms utilizing professional communication. Generated accurate billing statements, receipts, and daily management reports. Effectively addressed guest complaints, fostering positive relationships and high satisfaction. Collaborated with various departments through documentation and written updates.Front Desk / Office Assistant
Ac Africane Holdings Limited · 2021 — 2025Oversaw reservations and guest communications via Booking.com, Expedia, email, and phone. Created and maintained comprehensive guest records, confirmation emails, and service details. Provided guests with in-depth information regarding hotel services and local attractions. Conducted daily cash reconciliation and prepared precise administrative reports.Front Desk Clerk / Reservation Manager
Le Rustique Hotel · 2017 — 2021Administered reservations, cancellations, and updates with clear written records. Engaged professionally with guests through in-person interactions, phone calls, and emails. Maintained guest accounts and billing information accurately. Clearly communicated with housekeeping and other teams for effective coordination.Receptionist / Cashier
Le Rustique Hotel & Eatery and Get Smart Boutique · 2011 — 2017Handled incoming calls and responded to customer inquiries in a prompt and professional manner. Processed payments, issuing clear and accurate receipts and statements. Kept detailed customer records and conducted financial reconciliations effectively.
Skills & Expertise
Education
- Diploma in Hotel ManagementMountain Top Institute · — — 2010
- Certificate in Computer StudiesScott Theological College · — — 2009
- Certificate in Front Office OperationsUtalii College · — — 2008
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