Danielle C.

Danielle C., a high-achieving graduate of the Polytechnic University of the Philippines with a Bachelor of Arts in English Language Studies and Magna Cum Laude honors, is currently excelling as an Account Specialist at TDCX Malaysia. Danielle efficiently resolves consumer issues through chat, email, and calls, ensuring alignment with targeted service metrics. Previously, she served as a Teaching Associate, crafting engaging educational content and facilitating learning at the Polytechnic University of the Philippines. Her experience as a Customer Service Representative at SC Reservations Philippines honed her prowess in addressing account issues and enhancing guest satisfaction. Further diversified by her role as a Talent Acquisition Intern, Danielle brings a comprehensive understanding of candidate management and corporate hiring processes. Her robust skill set includes exceptional communication, organizational, and time management capabilities, supported by proficiency in Microsoft tools and a proactive, self-motivated approach to continuous improvement.