Danilo B.
Mid-Level Data Analyst
Open to offersNew to PlatformAbout
Danilo B. is a Data Analyst with experience in outsourcing and customer support, having held key roles at TASKUS, TELETECH COMPANY, STELLAR COMPANY, and DLINK COMPANY. At TASKUS, Danilo supported social media platforms and provided back office and email support. During his tenure at TELETECH COMPANY, he was responsible for travel account management, including account modification, booking, and reservation functions, along with handling inbound and outbound calls, email, and chat support. As SME/Support at STELLAR COMPANY, Danilo specialized in travel sector support by guiding teammates to meet KPIs, managing airline reservations, and handling chat and email communication. He also served in technical support for DLINK COMPANY, focusing on troubleshooting and chat-based customer assistance. Danilo is proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, and database work, with strong keyboarding/typing skills at 40 wpm.
Experience
Data Analyst
TASKUS · 2022 — 2026Conducting reviews across all social media platforms and providing back office email support.Customer Service Representative
TELETECH COMPANY · 2020 — 2021Managing a travel account with responsibilities including account modifications, reservation bookings, and handling flight and hotel reservations, alongside providing inbound, email, and chat support.SME/Support
STELLAR COMPANY · 2015 — 2019Offering support to the team and individual teammates to achieve goals and meet KPIs, alongside handling airline reservations and modifications while facilitating chat and email support.Technical Support
DLINK COMPANY · 2013 — 2015Providing customer assistance in resetting and troubleshooting routers, while also delivering chat support.
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