Dan S.
Senior Training Specialist / Property Manager
Open to offersNew to PlatformAbout
Danilo S. is an experienced Property Management Assistant currently with Cyberbacker, supporting Win-Le Vacation Rentals in Delaware and Maryland since June 2024. In this role, he manages administrative operations, including maintenance coordination, guest communications, processing work orders, updating listings, and internal reporting to streamline backend workflows within the vacation rentals industry. Previously, Danilo held senior training roles at Insta-Answer LLC and Lexmark Research & Development Corp., where he specialized in training development, overseeing agent productivity, and implementing training strategies across multiple accounts. His background also includes extensive experience in data entry and team facilitation within the business process outsourcing and rental management domains, maintaining quality service and supporting organizational objectives.
Experience
Property Management Assistant
Win-Le Vacation Rentals LLC · 2024 — 2026Coordinates maintenance schedules, manages guest communications, processes work orders, and updates property listings for Win-Le Vacation Rentals. Supports backend operations by assisting with documentation, data entry, and internal reporting to help streamline workflows and maintain day-to-day functions.Senior Training Specialist
Insta-Answer LLC · 2018 — 2024Created and managed training materials for High Value Accounts, oversaw agent productivity to identify customer needs and competitor strategies, and provided training to new hires and colleagues.SME / Trainer
Lexmark Research & Development Corp. · 2013 — 2018Developed and executed training strategies and campaigns in alignment with company objectives, led and mentored a training team, and ensured consistency across multiple accounts and training materials.Product Trainer
Sykes Asia Inc. · 2003 — 2013Facilitated new hire training, bridged product knowledge to develop and maintain agent productivity, maintained strong relationships with team and vendors to support management initiatives, and monitored productivity across all channels.
Skills & Expertise
Education
- Bachelor of Business Administration / MarketingLyceum of the Philippines · 1987 — 1992
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