Danloyd R.
Mid-Level IT Helpdesk and Community Manager
Open to offersNew to PlatformPortfolios
About
Danloyd B. is an accomplished Customer Support professional with a knack for addressing IT Helpdesk needs and managing community and digital engagement. Currently serving as a Community Admin & Social Media Manager at KrianStyle Zone San Juan, Danloyd deftly manages digital communications and leverages the Meta Business Suite to enhance automated response systems. Previously, as an IT Helpdesk Professional with Techsupport PH, he provided critical technical support by resolving hardware, software, and connectivity issues via phone, email, and chat. His role involved creating and maintaining documentation and troubleshooting guides to assist non-technical users. Holding a Technical Vocational Certificate in Computer Network Technology from Batangas Eastern Colleges, Danloyd integrates his expertise in customer communication with robust technical proficiencies to support and engage communities effectively.
Experience
Community Admin & Social Media Manager
KrianStyle Zone San Juan · 2026 — PresentOversaw community engagement and digital communication efforts, utilizing Meta Business Suite for automated responses. Developed promotional materials for events and coordinated local activities.IT Helpdesk Professional
Techsupport PH · 2022 — 2024Delivered technical support through phone, email, and chat, addressing hardware, software, and connectivity challenges. Maintained documentation for tickets and troubleshooting guides while guiding non-technical users with straightforward instructions.
Skills & Expertise
Education
- Technical Vocational Certificate in Computer Network TechnologyBatangas Eastern Colleges · — — 2025
- Senior High School GraduateCalubcub Senior High School · — — 2022
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