Dante C.
Mid-Level Reporting and Quality Analyst
Open to offersNew to PlatformAbout
Dante C. is an experienced Quality and Reporting Analyst with over four years specializing in technical support and sales QA environments. He has held roles such as Reporting Analyst, Quality Analyst for both Sales Support and Technical Support, and Subject Matter Expert in the customer service industry. Dante is proficient in data analysis, performance evaluation, and report automation, regularly using Excel to develop automated dashboards and actionable reports. His responsibilities have included interpreting large datasets, evaluating compliance and quality standards in sales and technical support interactions, streamlining reporting processes, and delivering insights that directly support business decision-making. Recognized for top performance and holding certifications in reporting tools and Lean Six Sigma, Dante consistently drives improvements in operational efficiency and service quality.
Experience
Reporting Analyst
null · 2024 — 2025Analyzed large datasets to assist in business decision-making. Automated report generation and dashboards utilizing Excel. Identified trends and performance gaps to enhance operational efficiency. Improved reporting processes for quicker and more precise insights.Quality Analyst – Sales Support
null · 2024 — 2024Evaluated sales interactions for compliance with quality standards. Analyzed sales performance data to pinpoint factors that influence conversion rates. Crafted reports detailing key drivers affecting sales outcomes. Delivered actionable feedback to enhance sales effectiveness and team performance.Quality Analyst – Technical Support
null · 2021 — 2024Monitored technical support interactions to ensure quality and compliance. Conducted comprehensive analysis of agent performance based on established KPIs. Generated regular reports along with data-driven insights for business leadership. Identified trends to enhance service quality and customer experience.Subject Matter Expert - Technical Support
null · 2021 — 2021Provided real-time support to agents, ensuring accurate information. Maintained consistency between customer concerns and agent responses. Aided in adhering to performance metrics during live operations.Technical Service Representative
null · 2020 — 2021Addressed technical issues effectively while upholding high customer satisfaction. Surpassed performance metrics consistently. Generated reports and performed analysis based on operational metrics.
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