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Darianne S. — Junior Customer Service Representative from Philippines

Darianne S.

Junior Customer Service Representative

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Darianne S. is a Virtual Assistant and Customer Service Representative with experience in the business administration and event management sectors. While earning a Bachelor of Science in Business Administration majoring in Human Resource Management at Rizal Technological University, Darianne S. contributed to university webinar events as part of the Documentation and Creatives Committees, excelling in documentation & reporting, digital content creation, and on-time delivery of materials. At Transcom, she handled voice and non-voice customer inquiries, efficiently managing order processing, refunds, and account issues in a fast-paced environment. Darianne S. is proficient in Microsoft Office, Google Workspace, and video conferencing platforms, with proven skills in administrative support, client communication, and technical troubleshooting within educational and BPO industries.

Experience

  • Customer Service Representative - Voice & Non-Voice

    Transcom · 2025 — Present
    Addressed customer inquiries via voice and chat channels while ensuring professionalism and efficiency. Demonstrated strong communication and active listening skills for resolving customer concerns, assisting with order tracking, product issues, refunds, and account inquiries, all while maintaining quality standards in a fast-paced environment.
  • Event Organizer

    Documentation Committee · 2024 — 2024
    Captured and compiled documentation including photos, attendance, and reports for university webinar events, ensuring timely submission and enhancing event professionalism through collaboration with cross-functional teams.
  • Event Organizer

    Creatives Committee · 2023 — 2023
    Created digital posters, banners, and presentation materials to support various organizational events, leveraging creativity and branding knowledge to enhance event participation and engagement.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Human Resource Management
    Rizal Technological University - Boni Campus · 2021 — 2025
  • Humanities and Social Science
    Buting Senior High School · 2019 — 2021
  • Secondary Education
    San Joaquin Kalawaan High School · 2015 — 2019
  • Primary Education
    San Joaquin Elementary School · 2009 — 2015

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