Darine M.

Darine Mae A. is an experienced CSR/TSR/Chat and Email Support specialist with a background in hospitality management from the University of San Jose Recoletos. She has contributed to both the hospitality and BPO industries, holding roles at Amarca Beauty Cafe as FD, barista, and esthetician, and at CTC BPO as a Technical Support Engineer, where she supported hotel guests with wifi connectivity and achieved high CSAT ratings. At OP360, Darine Mae A. worked as an onboarding associate and CSR, launching up to 30 accounts per month through virtual meetings and email, onboarding 20–30 sellers for Canadian Best Buy clients, and generating a 10% growth in annual revenue through collaboration with sales teams. Her scope has included sales growth, customer relationship management, and technical support, with proficiency in Excel, Google documents, and Canva. She communicates fluently in English, Tagalog, and Cebuano, and is adept at managing client-facing and computer-related tasks.