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Darleine L. — Mid-Level Customer Service Executive from Philippines

Darleine L.

Mid-Level Customer Service Executive

Philippines 2-3 years 3.5 - 7 USD per hour
Open to offersNew to Platform
Languages
English
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About

Darleine L. is a seasoned executive assistant with a robust background in customer service and administrative support. She holds a Bachelor’s Degree in Psychology from Ateneo de Davao University, marking the beginning of her career in enhancing client relations and managing administrative tasks efficiently. Darleine excelled as an Executive Assistant at Producers Savings Bank Corporation from January 2018 to October 2021, where she managed document preparation and filing, coordinated meetings, and handled confidential documents with precision. She later advanced to specialize in lead generation as a Virtual Assistant at Kyza Media Inc. Her expertise includes managing CRM software, such as HubSpot, and using MS Word, Excel, and email management to ensure seamless communication. Additionally, her skills extend to using platforms like ClickUp and Notion, optimizing her ability to support businesses in client outreach and marketing campaigns.

Experience

  • Lead Generation Virtual Assistant

    Kyza Media Inc. · 2025 — 2026
    Conducted research to identify potential clients and partners, carried out outreach via email and social media, and assisted in marketing campaigns and lead generation strategies.
  • Customer Service Representative

    Metropolitan Bank and Trust Co. · 2021 — 2025
    Built and maintained strong client relationships, managed follow-ups, and tracked communication using CRM tools.
  • Executive Assistant

    Producers Savings Bank Corporation · 2018 — 2021
    Oversaw the management of calendars and appointments for leadership, coordinated meetings, and prepared reports and business correspondence while ensuring document accuracy and discretion.
  • Intern

    VXI Global Solutions · 2017 — 2017
    Provided customer service support and managed client inquiries through phone and email.

Skills & Expertise

Education

  • Bachelor's Degree in Psychology
    Ateneo de Davao University · — — 2017

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