Darlyn M.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Darlyn M. is a diligent and detail-oriented General Virtual Assistant with over two years of experience in the dynamic fields of customer service and administrative support. Having worked with companies like Foundever, she excels in managing customer inquiries related to financial accounts via phone, email, and chat support, ensuring high levels of customer satisfaction and maintaining accurate records. Skilled in CRM management (particularly Salesforce), she supports clients effectively in fast-paced environments. Darlyn is adept at leveraging tools such as Google Sheets, Trello, and Slack to streamline business operations, efficiently manage leads, and enhance communication flows. Her educational background includes a Bachelor's degree in Accountancy from the University of Visayas, further enriching her analytical and organizational skills.
Why hire me
I bring around three years of customer serice and BPO experience, with strong communication, problem-solving, and client-handling skills. I am adaptable, dependable, and comfortable working in fast-paced environments while maintaining accuracy and professionalism. I am proactive and eager to learn individual who taked initiative, works well independently or with a team, and is always willing to improve my skills. I value accountability and consistently strive to provide excellent service and achive my goals. I believe I can bring reliability, a positive work attitude, and a strong commitment to the company. I am not only looking for a job but also an opportunity where I can contribute, grow proffesionaly, and build a long term career with the organization.
Experience
CUSTOMER SERVICE REPRESENTATIVE – E-COMMERCE ACCOUNT
Foundever · 2024 — 2026Oversaw inbound and outbound support for e-commerce and restaurant clients via phone, email, and live chat. Provided assistance with menu updates, pricing adjustments, order issues, and refunds, ensuring precise record-keeping and effective communication between customers and partners.CUSTOMER SERVICE REPRESENTATIVE (FINANCIAL ACCOUNT)
Foundever · 2023 — 2024Addressed customer inquiries concerning financial accounts, payments, and transactions utilizing phone, email, and chat support. Accurately maintained customer records, efficiently resolved issues, and upheld customer satisfaction in a high-pressure environment.
Skills & Expertise
Education
- Bachelor of Science in AccountancyUniversity of Cebu Lapu-Lapu & Mandaue · 2019 — 2020
- SecondaryUniversity of Visayas · 2013 — 2019
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