0 viewsjobseeker
Darnell L. — Mid-Level Operational Risk Analyst from Philippines

Darnell L.

Mid-Level Operational Risk Analyst

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Darnell L. is a detail-oriented professional with expertise in transaction monitoring, fraud detection, and chargeback investigations within the FinTech and digital payments industry. Currently serving as an Operational Risk Analyst at Ubiquity Global Services Philippines Inc., Darnell excels in identifying fraud indicators and conducting comprehensive investigations to mitigate financial risks. Their role involves real-time account activity monitoring and ensuring compliance with both internal policies and Visa dispute management requirements. Prior experience as a Content Moderator at EVERGLOW OPC AI honed their skills in content review and platform safety compliance. Additionally, Darnell has a background in CAD drafting and project coordination from their tenure at MIRAGA BUILDERS TRADING INC. These roles across diverse industries underscore their adaptive skill set and commitment to maintaining operational integrity. Holding a Bachelor of Science in Information Technology from the University of the East - Caloocan Campus, Darnell is proficient in various data management tools, including Microsoft Excel and Google Workspace, alongside other internal monitoring tools.

Experience

  • Operational Risk Analyst

    Ubiquity Global Services Philippines Inc. · 2024 — Present
    Monitored customer accounts in the FinTech and digital payments sector, identifying fraud indicators and detecting suspicious activities to support risk mitigation. Reviewed chargeback cases and related documents using Visa Resolve Online (VROL) to evaluate dispute validity and assist in case resolution. Conducted thorough investigations into disputed debit and credit card transactions, ensuring adherence to internal policies and Visa dispute management requirements. Performed account reviews following established company procedures, tracked operational cases with internal tools, and maintained data accuracy while prioritizing attention to detail in sensitive information.
  • Content Moderator

    EVERGLOW OPC AI · 2024 — 2024
    Reviewed user-generated content to ensure compliance with community guidelines and platform policies. Identified inappropriate content and escalated it according to internal procedures to maintain platform integrity and user safety. Conducted thorough assessments of various content formats, including text and images, while adhering to quality standards and productivity targets. Collaborated with team members to ensure platform safety and an optimal user experience.
  • Auto-cad Drafter / Quotation Specialist

    MIRAGA BUILDERS TRADING INC. · 2020 — 2024
    Prepared quotations for S.T.P. in response to client requests and created CAD drawings for projects. Compiled documents for upcoming projects and bids, submitting weekly updates to the manager regarding client status and concerns related to submitted proposals. Coordinated with administrative personnel to fulfill document requests necessary for client needs.

Skills & Expertise

Education

  • Bachelor of Science - Information Technology
    University of the East - Caloocan Campus · 2013 — 2019
  • High school
    Arellano University - EEC Malabon · 2009 — 2013
  • Elementary
    Tañong Elementary School · 2003 — 2009