Darren A.

Darren J., based in Batangas City, Philippines, is a seasoned Customer Service Representative with over eight years of experience in customer support, appointment scheduling, administrative assistance, and CRM management. He has a proven track record managing high-volume communications through phone, email, and chat. Darren has excelled as a remote worker, demonstrating his adeptness in a virtual environment. His career at TTEC Philippines on the United Healthcare account involved handling inbound and outbound inquiries, managing medical claims, and utilizing CRM systems for documentation. At FIS Global Solutions, Darren addressed billing and service issues, enhancing customer satisfaction. His technical proficiency spans CRM systems like Maestro and Genesys, and communication platforms such as Microsoft Teams. Darren possesses a strong background in Microsoft Office and Google Workspace, vital for efficiently managing administrative support tasks. He holds HIPAA and White Belt certifications, underscoring his commitment to service quality and operational excellence.