Darryl A.
Mid-Level Customer Service Team Lead
Open to offersNew to PlatformAbout
Darryl A. is an experienced customer service professional with a strong background in inbound phone and chat support for French-speaking clients across international and remote environments. Serving as Team Lead and Chat Manager at Erasmus Enterprises from 2023 to 2025, Darryl A. supervised team operations, optimized performance, managed chat-based sales, and efficiently resolved customer complaints for clients in France and other French-speaking markets. Previously, at Fondako Media, Darryl A. handled inbound calls and provided prompt solutions to service requests in a fully remote capacity. With prior experience in the financial sector as a Banking Operations Officer at C.A.M Transfer, Darryl A. managed financial transactions and ensured compliance within daily banking processes. Proficient in platforms including VanillaSoft, Zendesk, and Freshdesk, and highly skilled in customer relationship management and problem solving, Darryl A. is also fluent in Haitian Creole and French, with intermediate English and Spanish skills.
Experience
Team Lead and Chat Manager
Erasmus Enterprises · 2023 — 2025Oversaw team operations and performance while managing chat-based sales activities and addressing customer complaints for clients in French-speaking markets.Customer Service Representative
Fondako Media · 2022 — 2023Handled inbound calls and effectively assisted French-speaking customers, resolving service requests promptly.Banking Operations Officer
C.A.M Transfer · 2016 — 2022Managed financial transactions and maintained client relationships while ensuring compliance and supporting daily banking operations.
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