Daryl L.
Senior IT Technical Support Specialist
Open to offersNew to PlatformAbout
Daryl L. is an experienced IT Technical Support Specialist with over a decade supporting users in education, hospitality, cruise line, and corporate sectors. Adept at delivering remote troubleshooting and incident resolution in both WFH and on-site contexts, Daryl has supported teams across Australia and the US, emphasizing uptime and system reliability. His expertise spans Tier 1–3 IT support, system administration for Windows, Linux, and macOS, and robust network troubleshooting. In roles ranging from managing IT operations at Arellano University to providing remote IT support for Treadwell Group Pty Ltd, Daryl has addressed complex issues, ensured smooth device onboarding, and maintained high standards in Active Directory & user access management. He has consistently contributed to process improvements, effective user training, and the documentation of IT workflows across large-scale business domains.
Experience
IT Technical Support Specialist
Treadwell Group Pty Ltd · 2025 — 2026Delivered comprehensive remote IT support for corporate users, focusing on maintaining system availability and minimizing downtime. Diagnosed and resolved issues related to hardware, software, network, and access, achieving a strong first-call resolution rate. Assisted with onboarding and offboarding by provisioning devices, configuring accounts, and implementing security standards. Utilized secure remote support tools to expedite issue resolutions and enhance productivity. Ensured precise ticket documentation and engaged in ongoing IT process enhancements.PC Support Specialist
Cruise Administration Service Inc. (Carnival Cruise Line) · 2025 — 2025Offered technical support for enterprise systems, applications, and peripherals. Processed support requests through various channels, including phone, email, and in-person, while consistently adhering to SLA commitments. Conducted user training on new systems to decrease repeat incidents and overall support volume.Senior Specialist, Technical Support
New Coast Hotel – Malate Branch · 2023 — 2025Addressed complex, escalated issues related to hardware, software, and networking. Functioned as a liaison between frontline support staff and infrastructure teams. Provided mentorship to junior technicians to enhance IT support processes.Technical Support – IT Head
Arellano University – Malabon Branch · 2015 — 2021Supervised Tier 1–2 IT support teams, overseeing daily IT operations. Established key performance indicators, provided staff training, and ensured the delivery of reliable IT services across the campus.
Skills & Expertise
Education
- Computer System Servicing NC IICity of Malabon Polytechnic Institute · — — 2015
- Bachelor of Science in Computer Science (Major in IT)Arellano University · 2009 — 2013
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