Daryl M.

Daryl M. is an accomplished HR Specialist with extensive experience in data management and customer experience analysis across various industries. At Afni Philippines, he managed crucial database operations using UKG, BLUEBOX, and ServiceNow, achieving 100% accuracy in employee records and an 80%+ SLA on support ticket resolutions. His skills in demographic analytics ensured that leadership received timely workforce reports to guide strategic decisions. Previously, as an Outbound Merchant Onboarding Specialist at TaskUs, Daryl conducted risk reviews and KYC verifications for Shopify merchants, ensuring stringent adherence to platform Terms of Service. In his earlier role as a Customer Experience Analyst at Afni, he enforced compliance standards on Verizon’s telecommunications accounts and facilitated performance calibration sessions. He initiated process optimizations at Concentrix as a Quality Analyst, where he drove operational compliance through quality assessments and was integral in the development of a pilot Change Management Team. Daryl holds a Bachelor of Science in Information Technology from STI College, underpinned by expertise in tools like Microsoft Excel and demographic reporting. His project work also includes the development of an HR Data Management Tracker, optimizing workflow efficiency by automating data processes.