Daryl M.

Daryl M. is an experienced Customer Service Representative with a proven track record in managing high-volume e-commerce queries and specialized CRM platforms. Throughout his career, he has leveraged strong Shopify and Gorgias proficiency to oversee omni-channel support for a high-end apparel retailer at Compass Experience Labs and deliver high-quality customer service for an e-commerce wellness brand at Extuent. He has successfully streamlined processes related to order tracking, returns, and billing disputes, which has helped maintain outstanding retention scores. At TaskUs, Daryl handled complex escalations and provided mentoring as a temporary subject matter expert, while at Sitel Philippines, he managed high-pressure situations with professionalism, enhancing customer satisfaction scores significantly. Additionally, he has prowess in sales from his tenure at Jamaica Realty and Marketing Corporation, where he excelled in negotiating, strategic sales planning, and building lasting customer relationships. Daryl's educational background in secondary education, coupled with a diploma in midwifery, underscores his diverse skill set and adaptability across industries.