Daryn D.
Senior Virtual Assistant
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About
Daryn D. is a detail-oriented Virtual Assistant with over 10 years of experience in customer service, quality assurance, and administrative support. Based in Lipa City, Philippines, Daryn has a proven track record of managing multiple priorities and delivering accurate, reliable results in fast-paced environments. As a Customer Service Representative at Optum Global Solutions, Daryn expertly reviewed claims, assessed damages, and served as the primary point of contact for policyholders. Previously at ResultsCX, Daryn assisted subscribers with account setups and managed customer engagements to reduce churn. With a background as an Industrial Engineer at FF International Manufacturing Corporation, Daryn enhanced facility layouts and conducted time studies. Daryn's technical skills are bolstered by proficiency in Google Workspace, Slack, Zoom, Canva, and other productivity tools, underpinned by a Bachelor of Science in Industrial Engineering from the Technological Institute of the Philippines.
Experience
Customer Service Representative
Optum Global Solutions · 2023 — 2026Reviewed claim details, verified claim validity by checking police and medical records, and contacted involved parties. Assessed damages, analyzed policy coverage limits, and determined liability. Calculated payout amounts and negotiated settlements. Served as the primary contact for policyholders, updating them on claim status and addressing their concerns. Prepared reports and maintained accurate records of claims.Customer Service Representative
ResultsCX (The Results Companies) · 2019 — 2022Assisted subscribers with account setups, billing inquiries, payment processing, plan changes, and subscription renewals. Promoted targeted offers and upgrades to engage existing listeners and reduce churn. Guided users through radio activations and troubleshooting signal or app-related issues. Managed complaints, handled cancellations, and clarified programming packages.Industrial Engineer
FF International Manufacturing Corporation · 2017 — 2019Designed facility layouts, determined personnel requirements, and prepared documentation for filing. Took direct orders from the General Manager and assigned production tasks for time studies. Analyzed operations and submitted reports to management while providing support to other departments experiencing staff shortages.Quality Assurance Supervisor/Document Controller
Precision Crestec Phil · 2016 — 2017Drafted quality assurance policies and procedures while interpreting and implementing quality assurance standards. Reviewed the efficiency of quality and inspection systems and documented results of internal audits and other quality assurance activities. Investigated customer complaints and non-conformance issues, compiled quality data, and developed recommendations for corrective actions. Prepared reports detailing outcomes of quality activities.External Quality Analyst
GlobalFusion · 2010 — 2016Provided feedback to internal quality analysts and conducted external calibration exercises. Audited calls weekly and contributed to the design of call monitoring formats and quality standards. Coordinated call calibration sessions for the call center staff and prepared external quality reports for management review. Monitored calls to ensure compliance with company regulations and completed additional tasks as assigned by management.
Skills & Expertise
Education
- Bachelor of Science Industrial EngineeringTechnological Institute of the Philippines · — — 2015