Dave R.

Not specified

• Healthcare Response Associate

  UPS Clark, DMIA Complex, Andres Bonifacio Avenue, Angeles · 2024 — 2026
  Oversaw international healthcare package monitoring, contacting shippers regarding delays and collaborating with UPS customer centers to ensure timely delivery. Communicated with receivers to address delivery issues, including address corrections.

• Customer Service Associate

  Concentrix Clark, SM City Clark Pampanga · 2018 — 2020
  Provided customer and technical support for AT&T, addressing concerns related to phone services and internet connection issues through phone and email.

• Customer Service Associate

  TeleTech/Telstra, 5 Ecomm Mall of Asia Pasay City, Philippines · 2016 — 2018
  Supported Australian customers for business-to-business accounts, resolving issues with phone and internet connections via email and phone.

• Customer Service Associate

  Arvato Bertelsmann Clark, SM City Clark, Pampanga · 2013 — 2016
  Provided technical support for Microsoft Surface devices, assisting customers with troubleshooting issues through chat and email.

• Logistics Specialist

  Valoroo Philippines · 2012 — Present
  Managed communications with various companies, carriers, and drivers to ensure timely shipments and addressed any issues related to delays or other shipment problems. Engaged in customer support by responding to tickets and customer inquiries via email and chat for order cancellations and modifications, as well as processing refunds. Developed manual guidelines for addressing customer concerns and managed lost packages and delivery issues.

• Bachelor of Science in Business Administration

  Systems Plus College Foundation, Balibago, Angeles City, Pampanga