Dave B.
Video Editor - Customer Support - Manager
Open to offersNew to PlatformPortfolios
About
Dave B. is a skilled Video Editor and social media specialist with over three years of hands-on experience producing high-performing short-form and long-form video content for e-commerce brands and online businesses. He is adept at using CapCut, DaVinci Resolve, and Canva to create engaging clips optimized for TikTok, Instagram Reels, and YouTube Shorts. Dave’s responsibilities have included content optimization, captioning, motion graphics, and thumbnail design, always delivering fast turnarounds and focusing on audience retention. Additionally, he has held leadership roles as Assistant Director for Customer Support in the pest control industry and Community Manager for e-commerce, where he managed cross-functional teams, optimized customer retention strategies, and supervised social media engagement initiatives.
Experience
Video Editor | Social Media
null · 2022 — 2026Edited short-form videos for social media platforms such as TikTok, Instagram Reels, and YouTube Shorts. Converted long-form content into engaging clips aimed at high audience retention. Enhanced videos with captions, motion graphics, and visual effects while optimizing for specific platform formats and trends. Designed thumbnails and performed basic photo editing, ensuring a fast turnaround with attention to detail.Loyalty Manager/Assistant Director for a Pest Control
null · 2024 — 2025Oversaw daily operations for customer support, retention, and cancellations, ensuring alignment with company goals. Assessed the effectiveness of standard operating procedures through data-driven reviews and made improvements accordingly. Guided and motivated cross-functional teams to achieve sales targets and enhance customer satisfaction. Collaborated with senior management to develop loyalty and retention strategies, reinforcing long-term client relationships.Social Media Community Manager / Customer Support Supervisor (E-commerce VA)
null · 2022 — 2025Managed social media communities across Meta platforms while providing customer support through comments, DMs, email, and chat. Worked collaboratively with creators, bloggers, and customers to support content initiatives and brand engagement strategies. Supervised agents and monitored key performance indicators related to engagement and response times.Senior Operations Representative for Capital One Philippines
Capital One Philippines · 2019 — 2020Processed credit card applications and handled complex customer escalations effectively. Supported critical back-office operations during the pandemic for six months, contributing to essential workflows. Recognized by onshore supervisors as the first Senior Operations Representative in the team for performance and reliability.
Skills & Expertise
Education
- CollegeSan Jose Community College · — — 2019
- SecondarySan Lorenzo National High School · 2009 — 2013
- ElementarySan Lorenzo Elem. School · 2003 — 2009
Interested in this professional?
Sign in as an employer to save this profile or invite Dave B. to a job.
Sign in as an employer