Dave M.
Mid-Level Administrative and Client Services Specialist
Open to offersNew to PlatformAbout
Dave Marck V. is an experienced professional specializing in administrative and client services for companies in finance, outsourcing, and customer support industries across Metro Cebu, Philippines. Currently serving as a Database Administrator at FundMonitors.com, he maintains client databases, prepares business reports, and manages client communications and document compliance. At Insync Funds Management and VA Platinum, he delivers client service support, manages CRMs, and handles administrative processes. Previously, Dave Marck V. held team lead roles at OfficePartners360 and Contact Solutions, guiding data analyst teams, developing reporting dashboards, conducting audits, and enhancing data processes. His background also includes data analysis, report writing, and email management in BPO and customer service environments. He holds certifications in business communications and virtual team management.
Experience
Database Administrator
FundMonitors.com · 2024 — PresentManage the client database by maintaining accuracy and making regular updates, while also supporting clients with inquiries and documentation review for compliance. Responsible for preparing reports and insights, handling emails and chat inquiries, and identifying opportunities to engage potential clients.Virtual Assistant
VA Platinum | Outsourcing Experts · 2023 — 2024Facilitated email, mail, fax, and message bank management, coordinated CRM and website maintenance, and handled sales assistance by scheduling appointments, conducting client research, preparing documentation, and processing client records. Supported monthly management reporting, ensured proper file maintenance, and processed customer applications and renewals in compliance with relevant regulations.Client Services
Insync Funds Management · 2023 — PresentProvide client support services, manage communication channels, and assist with administrative tasks for the organization.Team Lead
OfficePartners360 · 2020 — 2023Led a team of data annalist providing guidance and mentorship, managed vendor relations for improved services, conducted performance reviews, developed dashboards for reporting, and conducted process training for new hires.Quality Assurance
OfficePartners360 · 2020 — 2020Performed Root Cause Analysis to address quality issues, executed daily audits to maintain process accuracy, monitored team quality targets, and established a QA methodology for auditing processes.Team Lead
Contact Solutions · 2019 — 2020Oversaw team operations by conducting performance reviews, developed procedures to enhance efficiency and automate manual tasks, and created dashboards to improve report visualization.Data Analyst
Contact Solutions · 2019 — 2019Ensured website data accuracy, developed and implemented data quality checks, and established processes to ensure timely project completion.Back Office - Email Support
Global Empire Corporation · 2018 — 2019Responded to customer queries through email, provided support for order tracking and needs, and ensured information provided to customers was accurate and helpful.Customer Service Representative
Wipro · 2017 — 2018Assisted customers with product-related queries, delivered account information, addressed general inquiries about products, and ensured customer satisfaction in all interactions.
Skills & Expertise
Education
- MathematicsUniversity of Cebu · 2013 — 2017
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