David L.

David J. C. is a seasoned Customer-focused Professional with over a decade of experience in customer service, healthcare operations, client coordination, marketing, and IT service desk roles. Holding a Bachelor's degree in Information Technology from Samson College of Science & Technology and an ITIL Certification, his expertise lies in patient intake, client onboarding, lead generation, and process coordination. David has demonstrated a remarkable ability for people management and leadership, previously serving as a Customer Service Director and Peer Coach, where he excelled in supporting team performance and maintaining quality standards. Throughout his tenure, he has adeptly handled roles in incident management, escalations, and end-user support, showcasing strong skills in troubleshooting and effective communication. His professional journey reflects his commitment to delivering excellent service and supporting both business and operational goals across fast-paced environments, including positions at Symplr, ENet Systems, Columbia Pain and Spine, and more.