David S.

David B. is a bilingual professional from Pereira, Colombia, specializing in customer service, retention, and lead generation. He excels in handling high-volume calls and qualifying leads, operating in both English and Spanish. During his tenure as a Cold Caller and Lead Qualification Specialist at Kampaign Kings, David consistently met daily targets, conducting outbound calls to discuss vehicle extended warranties and qualifying leads for sales transfers. His role at Tax Transfer involved generating interest in services through effective communication strategies, resulting in improved conversions. As a Retention Agent for Cox Communications, David addressed customer concerns adeptly, utilizing CRM systems to personalize interactions and reduce churn. His experience as a Customer Service Representative at Accedo, ATT honed his ability to manage calls efficiently and resolve issues professionally, ensuring high levels of customer satisfaction. Proficient in CRM & Call Management Tools, David's strong objection-handling abilities and attention to detail underscore his success in fast-paced environments.