David S.
Mid-Level Remote Customer Support Specialist
Open to offersNew to PlatformAbout
David A., based in Barinas, Venezuela, is a seasoned professional with six years of experience specializing in Remote Work, Customer Support, and Incident Resolution. He excels at Managing Inquiries and Extracting Data in remote team settings, ensuring optimal customer satisfaction. From September 2022 to August 2025, David served as a Customer Service Agent at Infinity Constellation Inc DBA - Getsupernal.ai, adeptly managing customer queries and complaints via the HubSpot platform. Prior to this, he was a Data Entry Agent at Invisible Technologies Inc, where he processed data from images and websites into spreadsheets and made significant phone call contributions for a Delivery Services platform. His earlier roles include Regional Administrative Coordinator at Vigilancia Privada Silgua, C.A., where he developed robust administrative skills. Proficient in Spanish and English, David leverages tools like Microsoft Office and CRM HubSpot to enhance his efficiency and effectiveness in various projects.
Experience
Customer Service Agent
Infinity Constellation Inc DBA - Getsupernal.ai · 2022 — 2025Specialized in Remote Customer Support, efficiently responded to user and customer queries and complaints via tickets and emails through the HubSpot platform. Managed an average of 10 tickets or emails per day, ensuring timely responses and forwarding relevant cases to the appropriate teams.Data Entry Agent
Invisible Technologies Inc - Invisible.co · 2021 — 2022Executed data extraction from images and websites for processing into spreadsheets following specific instructions. Completed an average of 10 procedures per day, with each taking around 45 minutes.Operating Phone Agent
Invisible Technologies Inc - Invisible.co · 2021 — 2022Conducted phone calls to potential customers for a Delivery Services platform. Collected requested information over an average of 100 calls daily, aimed at achieving at least 10 successful interactions while also supporting the Project Leader and assisting fellow operators.Image Categorizator
Spare5.com – Remotasks.com · 2019 — 2020Categorized images according to specific instructions for training Artificial Intelligence. Tasks involved marking images with boxes or lines around designated objects.Regional Administrative Coordinator
Vigilancia Privada Silgua, C.A. · 2015 — 2019Oversaw administrative coordination at the regional level, ensuring effective operations and support within the organization.Administrative Assistant
Vigilancia Privada Silgua, C.A. · 2007 — 2014Provided administrative support through various tasks, contributing to the efficiency and organization of the office.
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