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David M. — Junior ICT Support Specialist from Kenya

David M.

Junior ICT Support Specialist

Kenya 1-2 years
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Languages
English
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About

David M. is an ICT and hospitality professional with hands-on experience in ICT support, customer service, and digital literacy. As an ICT Intern at Emesa Research and ICT Consultancy, he provided system support, technical troubleshooting, and research data management within the ICT consultancy sector. Previously, as a Hospitality Assistant at Delview Restaurant, David contributed to customer satisfaction and operational efficiency through food preparation and food safety maintenance in the hospitality industry. His role as a Cyber Café Attendant at Hub Cyber included providing computer and internet service assistance, documentation support, and computer maintenance. Additionally, David has participated in community leadership through roles such as Sunday School Teacher, Brigade Instructor, and club treasurer. He holds an ICT diploma and relevant certifications in hospitality, digital skills, and first aid.

Experience

  • ICT Intern

    Emesa Research and ICT Consultancy · 2024 — Present
    Delivered ICT system support by troubleshooting technical issues, participated in research data collection and management tasks, and assisted with digital operations within the organization.

  • Hospitality Assistant

    Delview Restaurant · 2020 — 2021
    Provided customer service while supporting catering and food preparation, and contributed to maintaining food safety standards in a hospitality setting.

  • Cyber Café Attendant

    Hub Cyber · 2018 — 2019
    Assisted clients with computer and internet services, managed printing and documentation tasks, and carried out computer maintenance at the cyber café.

Skills & Expertise

Document PreparationOffice and AdminInformation Security AnalystIT and NetworkingVirtual AssistantData AnalystCustomer Service RepresentativeTech Support

Education

  • Diploma in ICT
    The Eldoret National Polytechnic · 2023 — 2025
  • Certificate in Bakery and Catering
    Institution not specified · 2019 — 2020
  • KCSE
    Kiaguthu Boys High School · 2014 — 2017
  • Primary
    Munoru Highlands School · 2012 — 2013

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