David J.
Mid-Level E-commerce Customer Support Specialist
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David J. is a results-driven Customer Support and Operations Specialist with over five years of professional experience in managing customer-facing workflows and technical troubleshooting within the e-commerce logistics industry. With a proven track record of operating autonomously in fast-paced remote environments, he excels at handling high-volume ticket queues and maintaining exceptional satisfaction ratings. David's expertise includes utilizing modern helpdesk software, such as Shopify platform operations, to optimize business efficiency and enhance customer loyalty. His role as a Client Care Specialist at 1-800 Accountant involved managing client inquiries, resolving account discrepancies, and coordinating with financial teams to ensure timely service delivery. Additionally, as a Customer Support & Administrative Supervisor at BestPay 24, David supervised a team of customer support agents, leading to a 15% improvement in team efficiency. His technical support role at Concentrix/Samsung allowed him to guide users on hardware and software solutions, contributing to high levels of customer satisfaction. David's educational background includes a BBA in Business Administration & Management from ACCESS, Pasig City, Metro Manila, Philippines.
Experience
Client Care Specialist I
1-800 Accountant · 2025 — 2026Managed daily client inquiries, providing dedicated customer care and guidance for complex professional services. Ensured adherence to company KPIs by resolving account discrepancies and handling escalations. Collaborated with internal financial teams to track workflows and guarantee timely service delivery. Utilized CRM software for tracking interactions and managing follow-ups on outstanding issues. Organized client files for efficient access to crucial information.Customer Support & Administrative Supervisor I
BestPay 24 · 2025 — 2025Oversaw a team of seven customer support agents, managing daily operations and performance metrics. Implemented a new performance tracking system, enhancing team efficiency and reducing handling time. Conducted performance reviews and coaching to promote a positive team environment. Managed shift scheduling and resource allocation to ensure service level agreements. Acted as an escalation point for complex customer issues, mentoring agents on advanced problem-solving.Technical Support I
Concentrix/Samsung · 2024 — 2025Provided technical support for end-users regarding hardware and software installation, configuration, and troubleshooting. Delivered helpdesk and call center support, meeting operational metrics while maintaining customer satisfaction. Guided users on software functionality and optimized device performance. Diagnosed and resolved hardware issues, coordinating with service centers for advanced repairs. Managed service center appointments for timely assistance and minimal customer downtime.Email Back Office Support I
Transcom/UPS · 2023 — 2024Managed a high volume of correspondence, addressing over 300 emails daily regarding FAQs and employment documentation. Coordinated daily delivery route confirmations to enhance logistics operations. Resolved inquiries related to delivery status and driver performance while maintaining a backlog-free inbox through systematic tracking and prioritization.Logistics Specialist & Warehouse Operations Manager I
Millennial Zeal Technology Corporation (OPPO Philippines) · 2020 — 2023Compiled driver schedules and assigned delivery routes to optimize logistics operations while monitoring shipment and delivery statuses. Maintained warehouse organization and inventory levels while recording deliveries and material pull-outs. Collaborated with subcontractors for material deliveries and adhered to safety protocols in operations.Collection Specialist I
Finance Inc. · 2019 — 2019Managed customer accounts to facilitate timely payment collections while fostering strong client relationships. Assisted clients with delinquent accounts by developing feasible payment plans. Investigated billing inquiries and disputes, providing prompt resolutions, and submitted comprehensive reports on collection efforts.
Skills & Expertise
Education
- BBA: Business Administration & ManagementACCESS - Pasig City, Metro Manila, Philippines · — — 2019