Davy O.

Not specified

• French System Engineer - Command Center

  null · 2024 — 2026
  Served as the main contact for significant operational updates, facilitating effective communication across global teams. Oversaw critical workflows to pinpoint and address potential bottlenecks, ensuring ongoing service operations. Worked alongside cross-functional teams to tackle intricate problems, prioritizing tasks based on urgency and their impact on clients. Compiled detailed reports regarding system performance and operational health for review by leadership.

• Business Process Lead - Technical Support

  Tata Consultancy Services · 2023 — 2024
  Delivered first-line customer support in French and English to VIP clients, employing multiple communication methods, including phone, email, and chat. Streamlined internal processes to expedite response times and improve customer satisfaction.

• French & English Help Desk (Voice and non-voice process)

  Kyndryl · 2021 — 2023
  Provided customer support in French and English to VIP clients through various channels including phone, email, and chat. Assisted in enhancing service quality and meeting performance standards. Led a support team to ensure high-quality service delivery.

• null

  Cognizant · 2015 — 2016
  Offered comprehensive bilingual support in French and English to global users based in Canada. Focused on diagnosing technical inquiries with an emphasis on achieving first-contact resolution and ensuring user satisfaction.

• Scientific Baccalaureate Board (Bac C)

  Lycée Chaminade · — — 2022
• Bachelor in Science (Mathematics, Statistics, Computer Science)

  Saint Mary's College, Osmania University