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Dawn H. — Mid-Level Medical Records Coordinator from Philippines

Dawn H.

Mid-Level Medical Records Coordinator

Philippines 3-6 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Dawn H. M. is a highly organized and detail-oriented Medical Records Coordinator and Legal Assistant with over five years of experience in supporting personal injury and accidents law firms. At Hillercomerford Injury and Disability Law Firm, she proficiently managed and organized confidential medical records, ensuring strict HIPAA compliance while supporting case preparation and client satisfaction. Her role involved coordinating with healthcare providers to retrieve, track, and review medical documentation, which she summarized for attorney review. Dawn's background also includes serving as a Quality Assurance Specialist and Medical Records Retrieval Specialist, where she further honed her skills in managing data entry, records management, and compliance with legal and privacy regulations. She holds a Bachelor's degree in Aircraft Maintenance Technology from the Philippine State College of Aeronautics, illustrating her strong adaptability and capacity for fast learning. Her robust communication abilities enhance her effectiveness in interacting with clients, medical sites, and insurance companies.

Experience

  • Medical Records Coordinator / Legal Assistant

    Hillercomerford Injury and Disability Law Firm · 2024 — 2026
    Managed confidential medical records for personal injury and disability claims, ensuring adherence to HIPAA and firm guidelines. Coordinated the request, tracking, and review of medical documentation from healthcare providers to assist in case preparation. Summarized medical records for attorney review, highlighting significant findings and timelines. Maintained logs and databases for record requests and document receipts. Engaged with clients, medical offices, and insurance companies to secure missing or updated records. Aided the legal team by preparing medical chronologies and exhibits for hearings and trials. Enhanced administrative efficiency through improved record retrieval systems.
  • Medical Records Retrieval Specialist (Copy Service)

    ReleasePoint · 2021 — 2023
    Handled requests for medical records from patients, providers, and insurance companies, verifying identity and authorization for retrieval. Ensured accurate and timely copying of medical records while maintaining confidentiality per HIPAA regulations. Organized and filed medical documents systematically and assisted with electronic record management as required. Communicated effectively with stakeholders regarding record request statuses.
  • Quality Assurance Specialist

    ReleasePoint · 2023 — Present
    Conducted regular reviews of calls, chats, and emails to evaluate compliance with standards. Analyzed workflows and processes to identify areas for improvement and gathered client feedback to understand experiences. Prepared reports on quality metrics and compliance issues while recommending changes to enhance service quality.
  • Customer Service Representative

    Teleperfomance · 2021 — 2021
    Assisted customers with hotel reservations, including booking, modifications, and cancellations. Provided information about hotel services and resolved guest issues to ensure a positive experience throughout the reservation process.

Skills & Expertise

Education

  • Bachelor of Science In Aircraft Maintenance Technology (Graduate)
    Philippine State College of Aeronautics
  • Secondary Education
    The National Teachers College
  • Primary Education
    Padre Mariano Gomez Elementary School