Deah H.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Deah H. is an accomplished professional with a Bachelor of Science in Business Administration from the Cebu Institute of Technology-University, specializing in General Business Management. Her career in customer service and insurance claim support has seen her excel in various industries such as automotive, aviation, and healthcare. As a Customer Service Representative at ContactPoint 360, she adeptly handled 60–80 calls daily, improving loan and lease processes while maintaining a 95% quality assurance score. In her role as an Airline Ambassador with Flair Airlines, Deah managed high-volume inquiries with a 90%+ customer satisfaction rate. Her tenure at OfficePartners360 involved providing remote patient support and maintaining 98% data accuracy in compliance with HIPAA. Most recently, as a Claims Specialist for Ideal Tech Staffing, she improved claim processing timelines by 20% through meticulous documentation and communication with insurance providers. Deah's strong proficiency in problem-solving, data accuracy, and customer satisfaction has been consistently demonstrated throughout her career.
Experience
Patient Advocate Coordinator
Ideal Tech Staffing · 2025 — 2026Provided remote patient support through phone, email, and chat, managing over 70 interactions daily. Scheduled appointments and coordinated specialist referrals, leveraging EMR/EHR systems. Documented patient records with 98% accuracy while adhering to HIPAA compliance. Assisted patients with inquiries related to insurance verification, prior authorizations, and billing issues, while consistently meeting service-level agreement (SLA) requirements.Claims Specialist – Law Firm Insurance Coverage
OfficePartners360 · 2023 — 2024Verified coverage details, policy limits, and claims status by contacting insurance providers for more than 40 cases weekly. Analyzed insurance documentation to aid in the preparation of legal cases. Created and sent legal correspondence to insurance companies, enhancing the timelines for claim processing. Escalated discrepancies in coverage to case managers to ensure accurate policy interpretation.Airline Ambassador
ContactPoint 360 · 2021 — 2022Handled high-volume inbound calls by assisting passengers with flight changes, cancellations, and delays. Processed over 50 booking modifications each shift utilizing airline reservation systems. Achieved customer satisfaction scores exceeding 90% by ensuring clear communication and effective resolution of issues. Decreased escalations by proactively addressing travel disruptions and offering alternative solutions.Customer Service Representative- LossExpress
ContactPoint 360 · 2021 — 2022Managed 60–80 inbound and outbound calls daily within a high-volume automotive account environment. Coordinated with dealership partners to obtain loan and lease payoff information, leading to a reduction in turnaround time. Maintained quality assurance scores of 95% through precise documentation and compliance with standards. Addressed customer concerns effectively on the first contact, achieving an 85% first-call resolution rate.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in General Business ManagementCebu Institute of Technology-University · 2020 — 2023