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Debbie A. — Mid-Level E-commerce Administrative Assistant from Philippines

Debbie A.

Mid-Level E-commerce Administrative Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Debbie Ann M. is an experienced Virtual Assistant based in Quezon City, specializing in administrative support, e-commerce management, and customer service within healthcare, telecommunications, and online retail sectors. With direct experience in Shopify and Amazon Seller Central, she has improved product listing quality and SEO structure, optimized over 500 product listings, and maintained a 99%+ order accuracy rate. Debbie Ann M. also supported U.S. telecom billing operations at AFNI Philippines, handling large volumes of accounts and reducing billing disputes through careful account review. In her role as a Healthcare Customer Service Representative, she consistently exceeded KPIs related to quality and compliance. Proficient in tools such as Google Workspace, Microsoft Office, Helium 10, and Zendesk, her career highlights consistent accuracy, comprehensive data documentation, and efficiency in remote administrative environments.

Experience

  • Shopify Virtual Assistant

    Company not specified · 2022 — 2024
    Enhanced product listing quality and SEO structure for the Shopify store, organized inbox workflows, and implemented structured tracking to manage customer communications efficiently. Responsible for consistent inventory monitoring and coordination for order fulfillment, as well as cleaning and optimizing imported product listings to maintain store professionalism and brand consistency. Addressed refunds and customer concerns to support positive store ratings.

  • Amazon Virtual Assistant

    Company not specified · 2020 — 2022
    Conducted product research using Helium 10 and Tactical Arbitrage to identify profitable opportunities and handled account health maintenance by monitoring performance metrics and resolving listing concerns on Amazon Seller Central. Supported listing visibility through keyword-optimized content and ensured accuracy and timeliness in FBM order processing.

  • Customer Finance Specialist

    AFNI Philippines · 2018 — 2020
    Oversaw billing operations for U.S. telecom accounts, reviewed account histories to resolve disputes, and adhered to productivity as well as quality assurance and compliance standards. Managed a high volume of customer accounts with attention to financial accuracy.

  • Healthcare Customer Service Representative

    Sitel Philippines Corporation · 2017 — 2018
    Provided support to U.S. healthcare members on benefits, enrollment, and claims, maintaining high CSAT and compliance ratings while documenting interactions using CRM systems. Managed a large number of calls and maintained adherence and quality benchmarks.

  • Administrative Intern

    Department of Agrarian Reform – Philippines · 2016 — 2017
    Improved document tracking by organizing case files and streamlining record management processes. Supported high-accuracy processing of official documents and maintained confidentiality in handling government records.

Skills & Expertise

Finance and ManagementE-CommerceCustomer ServiceCustomer SupportEcommerceDocument PreparationCustomer Service RepresentativeData Entry SpecialistVirtual Assistant

Education

  • Bachelor of Science in Business Management - Major in Operations
    Systems Technology Institute · 2013 — 2017
  • Computer Secretarial
    Access Computer College · 2012 — 2013