Debbie A.
Junior Customer Service Agent
Actively lookingNew to PlatformAbout
Debbie T. is an experienced Customer Service Agent who has excelled in the BPO and call center sectors, notably with VXI Global Solutions supporting Doordash users. From April 2023 to May 2024, she managed customer inquiries through phone and chat, demonstrating significant expertise in empathetic communication and problem solving. Her role involved handling order and delivery issues while keeping customer satisfaction high, showcasing her adeptness at balancing efficiency with warmth. With a solid foundation in clear communication, she facilitated account verification, managed payment concerns, and monitored delivery tracking. Debbie's commitment to maintaining accurate customer interaction records supports quality assurance and process improvement. Her education in the GAS Strand from Crossing Bayabas National High School complements her professional skills, positioning her for a potential transition into a Virtual Assistant role.
Experience
Customer Service Agent
Doordash (BPO) VXI Global Solutions · 2023 — 2024Managed customer inquiries and offered support for Doordash users through phone and chat channels. Addressed issues related to orders, deliveries, and user accounts while ensuring a high level of customer satisfaction. Exhibited empathy, patience, and effective problem-solving abilities in a dynamic call center environment. Ensured efficient and warm communication to facilitate quick resolutions and enhance customer experiences. Supported account verification, payment inquiries, and delivery tracking through clear chat communication. Documented customer interactions accurately to assist in quality assurance and improve processes.
Skills & Expertise
Education
- Senior High School Graduate - GAS StrandCrossing Bayabas National High School · — — 2022
Interested in this professional?
Sign in as an employer to save this profile or invite Debbie A. to a job.
Sign in as an employer