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Debbie R. — Junior Customer Service Representative from Philippines

Debbie R.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Debbie Rose E. is an experienced professional with a background in international customer relations and web content management. At iQor Iloilo, she served as a Customer Service Representative, managing a high volume of client inquiries across phone, email, and live chat platforms while maintaining accurate records through a CRM System. Debbie Rose E. demonstrated effective conflict resolution skills and ensured client satisfaction by collaborating with various departments. As a Web Content Manager at Larana Company, she applied her computer literacy and strong communication abilities. Her education includes a Bachelor of Secondary Education major in English from Passi City College, highlighting training in instructional strategies and use of tools such as Google Workspace and Microsoft Office, focused on developing communication and pedagogical techniques.

Experience

  • CUSTOMER SERVICE REPRESENTATIVE

    IQOR ILOILO · 2019 — 2020
    Handled customer inquiries through phone, email, and live chat channels, ensuring client satisfaction while maintaining precise and confidential records within the CRM system. Coordinated solutions for complex cases with internal departments, delivered client follow-up, and consistently applied new software and protocols.
  • WEB CONTENT MANAGER

    LARANA COMPANY · 2014 — 2015
    Oversaw web content management tasks, drawing on strong computer literacy and organizational skills as referenced in the resume. Contributed to digital presence initiatives through content oversight.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in English
    Passi City College · 2022 — 2026

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