Decerie M.

Decerie M. is an experienced Customer Service Representative and Content Moderator with over nine years of comprehensive experience in the BPO and online sectors, delivering consistent results in both remote and office-based environments. At Concentrix in Davao City, she expertly reviewed and moderated user-generated content, ensuring adherence to platform policies and community standards while handling sensitive material with confidentiality. During her tenure at Alorica, she addressed customer inquiries and concerns, achieving high satisfaction and call quality scores. Her role as an Image Annotator at Appen Butler Hill Philippines involved precise labeling and categorization of images, highlighting her attention to detail. Additionally, at Sutherland Global Services, Decerie managed inbound support calls, documenting customer interactions meticulously. She holds a Bachelor of Science education in Hotel & Restaurant Management from the University of Mindanao and has demonstrated strong capabilities in time management and meeting productivity targets.