Dede A.
Junior DevOps Engineer
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About
Dede A. is an accomplished professional in the Information Technology sector, known for his roles as a Web Developer, DevOps Engineer, and Network Engineer. Since starting his career in 2018, he has demonstrated expertise in managing and enhancing IT infrastructures, such as designing secure networks and maintaining databases, domain name servers, and email servers at Infinite Studios Batam. In his role as a Junior DevOps Engineer, Dede has excelled in developing monitoring systems using Grafana and Zabbix and integrating CI/CD pipelines for automatic application deployment. Additionally, Dede's role with PT Medianusa Permana Net involved troubleshooting technical issues and maintaining service levels through effective communication and support. He holds certifications in Laravel Frameworks and is a MikroTik Certified Network Associate, with proficient knowledge in technologies like JavaScript, PHP, MySQL, and Linux Administration. His educational background includes a degree in Teknik Informatika from SMK N 4 Padang and Computer Engineering from Universitas Putra Indonesia “YPTK” Padang.
Experience
Helpdesk NOC
PT Medianusa Permana Net · 2026 — 2026Report service downtimes to the PIC once detected for approximately 5 minutes, verifying if ongoing issues occur via the alert system, including syslog or telegram. Engage with customer complaints and requests, while delivering relevant information to the customer service team. Regularly update and create tickets per SLA guidelines for service interruptions, requests, and maintenance, incorporating gathered data. Troubleshoot service issues within a <2 hour timeframe and escalate unresolved matters to higher service support, providing detailed check results. Prepare RFO documentation based on service indications for acknowledgment by Operational GM and leaders. Demonstrate knowledge of existing products and services to assist new customers. Maintain updated reporting for handover when customer service is offline, and document ticketing related to customer visits for further inspection.Junior DevOps Engineer
Infinite Studios Batam | Kinema Systrans Multimedia · 2018 — 2026Develop and maintain the security protocols surrounding databases, domain name servers, and email servers. Establish and preserve project repositories for infrastructure systems utilizing GitHub. Construct and uphold IT infrastructure, including devices, networks, and servers. Create and manage monitoring systems for IT infrastructure performance. Implement monitoring, logging, and observability of server and network performance utilizing Grafana and Zabbix. Integrate telegram and email notifications for logging activities. Set up and manage web servers. Facilitate automatic application deployment through CI/CD pipeline integration using GitHub, while ensuring web application security via SSL integration. Carry out email server maintenance and manage SQL databases for data storage. Ensure the maintenance of attendance machines integrated with fingerprint technology.IT Programmer
Kinema Systrans MultimediaDesign, build, and maintain both back-end and front-end web applications utilizing the Laravel framework. Develop and sustain HRMS applications.
Skills & Expertise
Education
- Bachelor of Computer EngineeringUniversitas Putra Indonesia “YPTK” Padang · 2012 — 2016
- High School Diploma in Informatics EngineeringSMK N 4 Padang · 2009 — 2012
Photos
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