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Dee L. — Senior Data Support Specialist from United States

Dee L.

Senior Data Support Specialist

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

Dee L. is a seasoned operations and data support specialist based in Oklahoma City, OK, with over 15 years of comprehensive experience in customer service, HR support, and operations. With a strong proficiency in Excel, Google Sheets, and CRM systems, Dee excels in data entry, reporting, and documentation, leveraging these skills to deliver precise trend analysis and improve business processes. In their role from 2012 to 2025, Dee meticulously analyzed customer and case data, generating strategic reports to inform HR and leadership decisions while ensuring high standards of data integrity and compliance. Previously, as a Senior Customer Service & Administrative Analyst, Dee maintained a 99% accuracy rate in data entry, contributing significantly to improved service outcomes through trend identification and process optimization. Holding degrees in Business Management and Administration, Dee adeptly balances technical proficiency with collaborative support for remote teams.

Experience

  • Operations & Data Support Specialist

    null · 2012 — 2025
    Analyzed customer and case data to identify trends, workflow bottlenecks, and recurring issues. Generated daily and weekly reports to support HR and operations decision-making. Cleaned and validated data to enhance reporting accuracy while maintaining records across multiple systems. Documented processes and structured notes for compliance and team efficiency. Supported remote operations by providing timely updates, organized data, and facilitating cross-team communication. Collaborated with HR and operations teams to track performance metrics and enhance service outcomes.

  • Senior Customer Service & Administrative Analyst

    null · 2010 — 2012
    Oversaw high-volume data entry while ensuring customer records were maintained with a high degree of accuracy. Researched customer issues utilizing data from various platforms and identified patterns in customer concerns for escalation to leadership. Created spreadsheets to monitor service levels, follow-ups, and resolution times, improving workflow efficiency through organized data and process recommendations. Supported documentation efforts for compliance audits and internal reporting.

Skills & Expertise

Customer Service and Admin SupportCustomer ServiceData Entry SpecialistData AnalystHR Generalist

Education

  • Bachelor of Science, Business Management
    Institution not specified
  • Associate Degree, Business Administration
    Institution not specified
  • Associate Degree, Occupational Therapy
    Institution not specified