Deep C.
Mid-Level Operations and Customer Service Associate
Open to offersNew to PlatformAbout
Deep C. is an adept Operations and Customer Service Professional with extensive experience in financial dispute investigation and machine learning data operations. Based in West Bengal, India, Deep excels in fraud analysis, dispute resolution, and customer-focused process management within fast-paced corporate settings. Deep has contributed significantly to high-performing teams at multinational organizations like Amazon and Genpact, showcasing a proven ability to deliver high-volume operational metrics and maintain rigorous SLA compliance. At Genpact, Deep effectively handled chargeback-related cases through meticulous analysis and collaboration, ensuring customer satisfaction. Earlier at Amazon, he supported machine learning data operations by focusing on data validation and quality control. Additionally, as a freelance content writer, Deep delivered comprehensive content services to international clientele. His expertise in digital operations is augmented by advanced skills in Excel and a strategic understanding of AI tools and automation, certified by the Generative AI Mastermind Certification.
Experience
Freelance Content Writer
null · 2024 — 2025Provided academic and business content writing services for various domestic and international clients in management, healthcare, law, and business sectors. Generated research-based reports, articles, and professional documentation while ensuring quality and timely delivery. Handled client communication, revisions, and project coordination autonomously via freelance platforms. Developed expertise in research, analytical writing, and digital communication while adhering to confidentiality and professional standards.Dispute Investigation Associate
Genpact · 2023 — 2023Conducted investigations into customer disputes in the financial services sector, processing chargeback-related cases accurately and in compliance with regulations. Evaluated transaction records and customer documentation to identify inconsistencies and signs of potential fraud. Upheld rigorous standards of quality and turnaround time while managing multiple cases daily. Collaborated with internal teams to facilitate timely dispute resolutions and enhance customer satisfaction. Enhanced operational efficiency through meticulous defect monitoring and adherence to processes.ML Data Associate
Amazon · 2022 — 2023Engaged in machine learning data operations with a focus on data validation, quality assurance, and process compliance. Contributed to maintaining data integrity by ensuring adherence to operational guidelines. Supported internal workflows in a fast-paced environment, emphasizing attention to detail. Played a role in enhancing productivity through consistent performance metrics and upholding process standards.
Skills & Expertise
Education
- Bachelor of TechnologyFuture Institute of Technology · — — 2020
- Higher SecondaryAmrita Vidyalayam · — — 2016
- SecondaryAmrita Vidyalayam · — — 2014
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