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Delecia H. — Mid-Level Administrative Assistant from Jamaica

Delecia H.

Mid-Level Administrative Assistant

Jamaica 1-2 years
Open to offersNew to Platform
Languages
English
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About

Delecia H. is an experienced Office Assistant and Customer Service Professional with a proven track record in office management and administrative support. Having worked as a Store Manager at Rokac Hardware and Home Center, she effectively managed daily operations, coordinated inventory tracking, and maintained business records. Her tenure as a Sales Representative at Greenwood Plaza further honed her ability to handle customer inquiries and sales administration. With expertise in managing customer reservations remotely for Conduent's Delta Airlines account, she successfully handled high-volume operations and adhered to airline policies. Her work at Lifelong Pharmacy showcased her adeptness in prescription processing and customer service. Proficient in Microsoft Office Suite, Google Workspace, and CRM systems, Delecia is a strong multitasker, skilled in using remote collaboration tools like Zoom, Slack, and Asana, making her highly adaptable to diverse work environments.

Experience

  • Store Manager

    Rokac Hardware and Home Center · 2022 — 2024
    Oversaw daily store operations and handled various administrative duties, including employee scheduling and attendance tracking. Coordinated inventory documentation and managed customer inquiries, orders, and problem resolution. Focused on training staff and ensuring adherence to company policies while preparing reports and maintaining business records.
  • Sales Representative

    Greenwood Plaza · 2021 — 2022
    Supported customers with product inquiries and processed their purchases, maintaining accurate customer records in the process. Managed essential administrative responsibilities related to sales and inventory, while addressing customer concerns with professionalism and efficiency.
  • Reservations Agent (Remote)

    Conduent – Delta Airlines Account · 2020 — 2020
    Handled customer reservations, modifications, and cancellations while ensuring booking records and customer data remained accurate. Responded to inquiries through phone and computer-based channels and provided administrative support in a busy remote setting, complying with airline policies and procedures.
  • Sales Representative / Cashier / Pharmacy Technician

    Lifelong Pharmacy · 2018 — 2020
    Managed customer transactions, maintaining precise records while assisting with prescription processing and documentation. Organized inventory and filing systems while providing customer support and administrative assistance, ensuring confidentiality and accuracy in handling sensitive information.

Skills & Expertise

Education

  • Diploma
    Holland High School · — — 2018

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