Delphine O.
Business & ICT Professional | Entry-Level
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About
Delphine O. is an early-career professional specializing in Business Administration and Information & Communication Technology (ICT), with practical experience in digital operations and technology support. Based in Nairobi, her educational background includes a Diploma in ICT and ongoing studies for a Bachelor's degree in Business Administration. Delphine's hands-on experience is highlighted by her attachment at Nairobi County, City Hall, where she provided ICT customer support and troubleshooting for hardware and software challenges. Her engagement as an Event Organizer for the Google Developer Student Club showcases her leadership and coordination abilities, aiding in technology events that fostered collaboration. Additionally, she served as an Assistant Secretary for the Wildlife Club, managing records and supporting activities. Her skill set is augmented by solid competencies in technical troubleshooting, team collaboration, and event coordination. Delphine is open to diverse, globally situated opportunities, including Kenya-based, international, remote, and hybrid roles.
Why hire me
I bring a combination of ICT knowledge, business understanding, customer support experience and strong problem-solving skills. I am adaptable, eager to learn, comfortable working with people and technology, and motivated to contribute measurable value while growing with the organization.
Experience
Event Organizer
Google Developer Student Club (GDSC) · 2023 — 2024Engaged in planning and organizing technology events targeted at students. Coordinated efforts with participants and team members to ensure effective event execution while enhancing collaboration and student participation through technology-learning activities. Managed communication and logistics before and during events to support successful outcomes.ICT Customer Support — Attachment
Nairobi County, City Hall · 2023 — 2023Delivered ICT customer support for staff and users facing technology-related issues while assisting in troubleshooting common hardware and software problems. Provided guidance to users on resolving day-to-day ICT support requests and supported basic ICT equipment and software functions in the workplace. Maintained documentation of issues, actions taken, and outcomes to ensure follow-up and continuity. Fostered professional communication with users and colleagues, emphasizing a service-oriented approach, and collaborated with team members to identify challenges and offer suitable technical assistance.Assistant Secretary
Wildlife Club · 2018 — 2019Aided in the administration and coordination of club activities, managing organizational records and facilitating member communication. Collaborated with club leadership and members to promote planned activities, contributing to clear communication and smooth coordination within the club.
Skills & Expertise
Education
- Diploma in Information & Communication TechnologyRift Valley Institute of Science and Technology · — — 2025
- Bachelor's Degree in Business AdministrationUniversity of The People
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