Demar C.
Mid-Level Service Desk Specialist
Open to offersNew to PlatformAbout
Demar C. is a seasoned service desk professional with over five years of experience in customer service, digital marketing, and customer support. Specializing in social media and content creation, he has successfully managed company social media accounts, growing them to over 200,000 followers. His roles have spanned across various industries, including telecommunications and financial services. As a Social Media Manager, Demar has honed his skills in video editing and digital marketing strategies, deploying successful advertisement campaigns on platforms like TikTok, Instagram, and YouTube. At SP DATA LLC, he executes Level 2 Technical Support, specializing in chat support and sales offers. Previously, at Rogers and SITEL Group, he provided Level 1 Technical Support for brands like Whirlpool and QuickBooks. His technical prowess was sharpened at places like the United Postal Service and Buchanan Technologies, where he managed ticketing and case escalation. An articulate communicator, Demar demonstrates stellar problem-solving and multi-tasking abilities, evident from his detailed and timely management of technical and customer service needs.
Experience
Service Desk/ Sales Agent
SP DATA LLC · 2025 — PresentProvided Level 2 Technical Support and Chat Support to Whirlpool customers. Offered sales and retention proposals to clients.Service Desk Support
ROGERS · 2022 — 2025Delivered Level 1 Technical Support and Chat Support for ROGERS customers. Facilitated sales and retention offers for clients. Followed ticketing, case creation, and escalation procedures.Social Media Manager
TikTok, Instagram, Youtube · 2022 — PresentEdited long form videos into short viral clips and vice versa. Managed video ads, digital marketing, advertisement campaigns, and email marketing initiatives. Implemented sales and retention offers for clients.Service Desk Support
SITEL Group · 2021 — 2022Performed Level 1 Technical Support and Chat Support for QuickBooks Online clients. Assisted with customer troubleshooting and app navigation for QuickBooks Products. Managed ticketing, case creation, and escalation processes.Service Desk Support / Laborer
United Postal Service · 2019 — 2021Delivered Level 1 Customer Service Support for UPS clients. Engaged in order picking, packing, and documentation. Maintained records for numerous orders and shipment deliveries.Service Desk Support Rep
Buchanan Technologies · 2016 — 2019Supplied Level 1 Customer Service Support for students and IT staff at Humber College. Served users using Contact Centre Client Software with the Mitel Contact Centre Program. Verified student and faculty access via Banner and HLoc. Addressed issues using BMC Remedy IT Service Management and 'Track- It' Help DESK Program. Coordinated technician dispatch to Humber College/ Centennial College.Service Desk Support
CIBC Command Center · 2015 — 2016Generated reports and performed data analysis through OSD, Powershell, and SharePoint. Offered Customer Service and Technical Support to CIBC clients and employees. Deployed, troubleshot, and upgraded multiple machines from Windows XP to Windows 10. Addressed post-migration issues regarding applications, backups, and Microsoft Outlook. Managed security updates and service restarts while dispatching technicians to various locations.Customer Service Rep
Aditya-Birla Minacs · 2012 — 2014Delivered Customer Service and Level 1 Technical Support while processing domestic and international money transfers. Provided a range of IT support services, including operating system installations and data backups. Resolved LAN connectivity issues and maintained internet connectivity for user machines.
Skills & Expertise
Education
- Business MarketingSeneca College · 2012 — 2014
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