Demetrio B.

Demetrio G. is a seasoned Technical Support Specialist with extensive experience in network troubleshooting, hardware diagnostics, and SaaS software management. At Virtoren Services Inc's Staffvirtual-Flex Technology Group, he played a pivotal role in optimizing the enterprise data collection process. He is recognized for his proactive approach, as demonstrated by creating an email template that improved customer satisfaction rates by 90% and reduced handle time by 30%. Previously, at TopData Global Services, he managed multiple chat support windows through Zendesk and identified software compatibility issues resulting in enhanced future app updates. His career began at Sutherland Global Services, where he rose from a phone support agent to operations supervisor, effectively managing a team of 15 agents for PayPal US. His efforts in career development for team members are noteworthy. Trained in tools like ServiceNow, Zendesk, and Google Sheets, Demetrio is a dedicated professional committed to enhancing customer service experiences. He holds certifications such as COPC and was a Lead 100 Graduate at Sutherland Global Services.