Demosthenes H.

Demosthenes H. is a seasoned customer service professional with over a decade of experience in sectors such as property management, healthcare, and fraud detection. In his recent role as a Property Consultant and Help Desk associate at LogixBPO, he assisted prospective residents with leasing inquiries, coordinated maintenance requests, and maintained comprehensive CRM documentation, ensuring accurate follow-up. Previously, he worked at Accenture, where he provided technical support for Verizon, handling customer inquiries with a focus on service quality. At Foundever, he specialized in fraud detection, analyzing transactions to prevent fraudulent activities. His tenure in healthcare customer support at TeleTech and Wipro involved managing complex inquiries while honoring client confidentiality. Additionally, his leadership role at 24/7 Intouch involved coaching teams to enhance performance. Demosthenes is proficient in CRM Documentation, Leasing Assistance, and Technical Support, using Microsoft Office and Google Workspace to drive operational success. Holding a Computer Science background from the Asian Institute of Science and Technology, he seeks to leverage his customer service expertise to foster exceptional client experiences.