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Denesh A. — Senior Change Management Consultant from South Africa

Denesh A.

Senior Change Management Consultant

South Africa 3-6 years
Open to offersNew to Platform
Languages
EnglishAfrikaans
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About

Denesh A. is a highly experienced and results-oriented Change Management professional with a proven track record in successfully implementing complex change initiatives across diverse industries such as banking, healthcare, entertainment, and local government. Specializing in ITIL-based change management, Denesh excels in ServiceNow implementation and project management. During his tenure at Standard Bank, he directed ITIL-based change programs, improving SLA adherence by 20%. At Medscheme, he implemented ServiceNow modules and reduced downtime by 15%, leading cross-functional workshops to ensure smooth system adoption. As a Project Change Lead at Computicket, Denesh oversaw a cloud-based transition maintaining 99.9% uptime, while at the City of Cape Town, he guided digital transformation initiatives. His dedication to improving SLA performance and advancing organization change leadership is underscored by his CMII and ITIL certifications.

Experience

  • Change Management Consultant

    City of Cape Town · 2023 — 2024
    Guided digital transformation initiatives, which included ERP and citizen service portals. Enhanced SLA performance by implementing structured change governance. Provided training programs to strengthen organizational change capabilities and assisted leadership in fostering a culture of continuous improvement.

  • Project Change Lead

    Computicket · 2016 — 2022
    Oversaw the transition to a cloud-based infrastructure to support high-traffic streaming services. Maintained 99.9% uptime during system upgrades to minimize disruption. Coordinated communication with stakeholders to ensure the smooth rollout of new features and introduced agile change practices to speed up the delivery of digital initiatives.

  • Change & Configuration Manager

    Medscheme · 2011 — 2016
    Implemented ServiceNow modules to improve incident and change tracking processes. Achieved a 15% reduction in downtime by proactively scheduling changes and analyzing impacts. Facilitated cross-functional workshops for the seamless adoption of new systems and developed governance frameworks for compliance with healthcare regulations.

  • Senior Change Manager

    Standard Bank · 2006 — 2011
    Directed ITIL-based change programs across various banking platforms while ensuring compliance and managing risks. Streamlined approval workflows to enhance SLA adherence by 20%. Collaborated with executives for alignment of IT changes with regulatory needs and conducted training sessions to cultivate organizational change capability among IT staff.

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