Denis J.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Denis J., a Nicaraguan national with a degree in system engineering from Universidad de Ciencias Comerciales, has extensive experience in the call center industry. He started his career at Sitel from 2009 to 2011 as a customer service agent for Cricket Wireless and later as a quality assistant in Cricket Paygo. He progressed to a sales agent role at Almori BPO from 2011 to 2013, supporting U.S. companies like Digital Mojo and the Popcorn Factory. At Accedo Tecnologias (2013-2018), Denis managed over 200 optical business accounts, handling sales, customer service, finance, and accounting. From 2018-2019, he worked for Opticall in customer service for Stanton Optical. His technical support journey began at Concentrix (2019-2021) for Microsoft Windows and the Surface computer, followed by technical chat support for Toast OS at Ibex (2021-2024). Currently, he is providing tech support for Microsoft SCIM and Intune cloud services at Concentrix. Denis is proficient in English, with strong capabilities in technical support, and basic skills in programming languages and Microsoft Office tools.
Experience
Technical support for Toast operating systems
Ibex · 2021 — 2024Delivered technical support associated with the Toast operating system for restaurants in the United States.Tech support for Microsoft SCIM or Intune cloud service
Concentrix · 2024 — PresentSupported the cloud-based Intune service, providing assistance to companies in the US and Europe.Technical Support Advocate for Microsoft Windows
Concentrix · 2019 — 2021Provided technical support for Microsoft Windows operating system and offered assistance for Microsoft Surface computers.Customer service agent
Opticall · 2018 — 2019Acted as a customer service representative for Stanton Optical, taking calls, assisting customers with eyeglass pickups, and processing refunds when necessary.Sales Agent
Accedo Tecnologias · 2013 — 2018Managed over 200 accounts in the optical business for Rxvalueline, handling accounting, sales, customer service, and finance for each account.Sales agent
Almori BPO · 2011 — 2013Executed sales for companies in the United States, including Digital Mojo for cable television services, internet, and telephone, as well as for Popcorn Factory.Customer services agent
Sitel · 2009 — 2011Provided customer service for the Cricket Wireless campaign, while also working as a Call Quality assistant in another area.
Skills & Expertise
Education
- System engineeringUniversidad de Ciencias Comerciales, Managua · 2005 — 2009
- High SchoolSan Mateo Unión High School District · 1992 — 1996
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