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Denmark A. — Senior Computer Technician from Philippines

Denmark A.

Senior Computer Technician

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Denmark A. is an expert Computer Technician with nine years of experience, including work as a Technical/Customer Service Support representative at Microsoft through Concentrix CVG Philippines, Inc. Known for maintaining customer satisfaction, Denmark supported customers through chat, phone, and email, addressing Microsoft-specific issues such as Windows operating system installation and Microsoft 365 management. Prior to this, Denmark worked at Point Break Internet Café, maintaining computer systems, installing hardware, and troubleshooting software. Certified by Microsoft, Denmark is knowledgeable in all Windows operating systems, Microsoft Office applications, and skilled in diagnosing and troubleshooting hardware-related issues. Leveraging excellent communication skills, Denmark also engages with remote session tools like Team Viewer and Log Me In Application. Denmark's educational background from Professional Electronics Institute Inc. and on-call computer repairman experience further solidify his technical acumen.

Experience

  • Technical/Customer Support Rep.

    Concentrix CVG Philippines Inc. · 2017 — 2026
    Focused on maintaining customer satisfaction through strategies aimed at addressing needs and resolving concerns. Provided support via chat, phone, and email for customers encountering Windows-related issues, including download, installation, and activation of the Windows operating system. Managed Microsoft Account issues, Microsoft 365 subscriptions, Office licenses, and billing matters. Assisted customers in downloading, installing, and activating Microsoft 365 products.

  • Computer Technician/Attendant

    Point Break Internet Cafe · 2008 — 2010
    Oversaw the maintenance of computer systems in an Internet Cafe environment. Responsibilities included installing computers, routers, printers, and other hardware, as well as updating and repairing existing systems. Troubleshot hardware and software issues effectively.

Skills & Expertise

Healthcare Business DevelopmentCustomer ServiceCustomer SupportHelpdeskCustomer Service Representative

Education

  • Computer Technician
    Professional Electronics Institute Inc. · 2006 — 2008