Dennis M.
Junior Call Center Customer Service Representative
Open to offersNew to PlatformAbout
Dennis M. is an experienced Call Center Agent with a background in both healthcare BPO and e-commerce seller support. At SixEleven, Dennis handled seller inquiries, resolved escalations related to orders and deliveries, coordinated across logistics, warehouse, and customer service teams, and provided clear updates to sellers. At Teleperformance, Dennis managed inbound and outbound calls focused on healthcare services, insurance claims, and patient inquiries, assisted members with benefits and billing, processed claims and authorizations, and ensured HIPAA compliance. Dennis demonstrates proficiency in customer service, problem-solving, and cross-functional coordination within multi-industry BPO environments.
Experience
CSR
SixEleven · 2025 — 2026Managed seller inquiries and addressed escalations regarding orders, deliveries, and disputes. Collaborated with logistics, warehouse, and customer service teams to promptly resolve issues. Delivered clear updates and solutions to sellers while monitoring performance and identifying recurring issues for improvement.CSR
Teleperformance · 2023 — 2024Handled both inbound and outbound calls concerning healthcare services, insurance claims, billing, and patient inquiries. Assisted members with questions regarding benefits, coverage, and eligibility. Processed claims, authorizations, and medical records accurately while coordinating with healthcare providers, pharmacies, and insurance companies to address issues. Ensured compliance with HIPAA and other relevant healthcare regulations.
Skills & Expertise
Education
- BSBA - MarketingIPL College · 2014 — 2015
- High School GraduateLG SR. Natl High School · 2011 — 2012
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